Seven Things to Consider When Choosing a Dealer

1. Reputation for quality and dependability
   Dealers should be licensed, insured and code-compliant.
2. Prompt, courteous and professional service
   Some dealers provide an extra measure of convenience with extended hours, emergency service, financing packages and year-round maintenance programs.
3. Commitment to your satisfaction
   Dealers with a solid reputation are committed to 100% customer satisfaction. They realize that actions speak louder than words. So instead of just talking about quality, they practice it through listening, learning and responding to your needs.
4. Innovative product offerings
   Dealers should offer a variety of innovative products and services that make your home more comfortable. They should also be able to provide suggestions for saving money on your utility bills and improving the quality of the air you breathe.
5. Solutions customized to match your needs
   The best dealers recognize that one solution does not fit all homes. After going over what you want, and taking a look at your home and duct system, the dealer should be able to develop a proposal customized to your specific needs.
6. Technical expertise and certification
   Dealers should have qualified staff on hand that can select the right size equipment for your home, install it properly and keep it in good working order. One sign of qualification is membership in professional organizations such as HRAI, the only national testing and certification program accepted by the entire industry.
7. GET IT IN WRITING!
   Make sure that all warranty and other service policies relating to equipment, materials, and labour are clearly stated and given to you in writing before any work proceeds. They should also indicate who is responsible for honouring the warranty.