Modge,Milton We appreciate your decision to allow this very time consuming repair to be covered by warranty. Your commitment to customer service and satisfaction far exceeded the norm and we are very grateful.
The Nesbitts, Oakville Be assured that in future when service is required, there will be no hesitation in calling A1 as you now have another satisfied customer.
W. G. Soar, Burlington Thank you for the excellent service we received this morning! Our Furnace stopped worked overnight; we called A1 at 8:02am this morning. We were given an appointment between 9-am-1pm today. And the technician arrived at 9:14am! I can’t ask for any better than that. And as I work from home, it was getting pretty cold inside given the temperature outside (about -8). But we got excellent service anyway and that mean when we do finally replace our furnace you will get our business.
M.Denning, Burlington Just had our 30-year old furnace and water heater replaced by A1 A/C & Heating. We selected them based on a recommendation from a neighbor, and after comparing quotes from four companies. The salesman, Gord, gave good advice, and I was particularly pleased that he recommended that we stick with a simple ‘natural draft’ water heater, rather than the more elaborate power-vent or tankless models. The job was completed promptly, and the crew was professional. Although they were a little reluctant to grind the furnace vent holes through the fieldstone foundation instead of above it, they did not make an issue of it and the job was completed exactly as originally planned. Karen, the receptionist, phoned a few days later to check that everything was okay, and Gord came to inspect the work the following week.
JR, Downtown Toronto We have been using your firm for maintenance of our heating and cooling equipment for several years now and have always been impressed with the standard of work done by your employees.
Barry Shandling, Richmond Hill It is not often that one experiences such exemplary customer service. All too often companies cut corners on the most important aspect of sustaining a business.
J. Yousie, Mississauga A1 has always been so prompt and courteous in regards to taking care of all Terra Cotta’s heating and air conditioning needs and the Co-op would like to say thank you.
Terra Cotta Housing Co-op, Mississauga From our initial phone call requesting information through to the installation of our new equipment A1 has delivered everything that was promised and then some. The salesman was extremely knowledgeable not only about the products but rebates that were available. He answered all of my questions and never once made me feel foolish. The young men who came to install the new equipment arrived right on schedule. Excellent service from beginning to end! Will be recommending A1 to all my family and friends.
Joan, Georgetown We would like to thank A1 for the tremendous service we received on Wednesday. We were looking to upgrade our heating system and air conditioner to save the family some money in the long run. While meeting with the salesman, he provided great solutions at competitive prices. He deterred us from purchasing a system that was too expensive for our needs, even though we know it would have made him more money. The installers were clean, fast, efficient, courteous, and answered any questions me or my wife had. Thank you for the great service!
Connon, Brampton Thank god for protection plans…Thank you A1 for your brilliant SuperCare plan it saved me hundreds of dollars. I purchased an a/c from you guys in 2005, worked like a charm until last week. Just as the heat wave started rolling in our a/c decided that it wasn’t going to cool any longer. Stressed out and worried, as we are not financially ready for such bill we were so thankful we opted in for your SuperCare plan. After having A1’s mechanic do a leak test on the evaporator coil to quickly find out there was a leak. To repair a coil is quite costly, but due to our small yearly investment we saved hundreds of dollars!!!! Thank you so much.
Candice, Flamborough Thank you for the excellent service we received this morning! Our furnace stopped working overnight. We called A1 at 8:00am, and given an appointment between 9am-1pm. They came at quarter after 9. Can’t ask for better than that!! Our technician was quick to find the problem and had everything rectified with a few hours. Thank you, it’s great to be warm again!
Martha, Stoney Creek To All at A1, you have just replaced a 22 year old air conditioner system for us. The speed at which you handed the whole process after you were called re: a problem was outstanding! From receptionist to technician to salesman to installers-all in three days!!! Thank thanks for your superb service
Ken & Barbara, Ancaster Just wanted to mention how happy we have been with your company over the years. Our furnace is 8 years old and doing great besides a few problems. Every time we had a problem the people that come out are fantastic. It’s nice to know that when little things come up there so easily fixed. Even booking has been a pleasure whenever I call the woman who I speak to are very helpful and friendly. The guys that come out for the yearly service have also been fantastic every time. Happy New Year and thank you very much.
Damian, Toronto Just wanted to thank you guys for being so amazing with my mother yesterday. She is 85 years old, and doesn’t really understand what is going on. Her air conditioner had just broken and it’s in the middle of a heat wave. A1 sent out Scott to talk to her, and she really liked him. He didn’t over sell her, but just made sure her needs were met. The price was extremely competitive and they were here the next day installing the new system. My mother is so happy with the service, from beginning to end. Thank you so much.
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